Returns (UK only)
We actively encourage toy returns and aim to give you a good price for your returns. Get in touch with us at [email protected] if you wish to start the return process. Get in touch with us at [email protected] with the subject “return” if you to return a toy or accessories you’ve purchased from us previously.
Refunds (UK only)
If for any reason you need a refund a toy, accessories or books, you’ll need to get in touch within 30 days of purchase. If 30 days have passed since your purchase, we won’t be able to offer you a full refund unfortunately. Downloadable software products (i.e. our animations) are exempt from return or refund once accessed.
To be eligible for a full refund, your item must be unused – including the animations, in the original packaging and in the same condition that you received it, when it is returned to us. If a return has been used, is damaged or missing parts for reasons not due to our error, only partial refunds are granted.
When you are returning due to a fault on our side, we will refund your postage as well as the purchase. If the reason for return is your own, for example a change of heart, you will need to pay for return postage. Get in touch with us at [email protected] with the subject “refund” if you want to refund a purchase.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have still not received your refund, please contact us at [email protected] to do similar checking on our side.
Exchanges
We will replace items if they are defective or damaged on receipt. We’ll also listen to any other requirements for exchange and when we have other toys to swap with, we’ll want to help you do this. If you need to exchange a defective or damaged item, send us an email at [email protected] and we’ll do this as soon as possible. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Return address
To return your product, you should email us first. Our postal address is 18 Hortham Lane, Bristol BS32 4JL.
We don’t guarantee that we will receive your returned item. You may consider using a trackable shipping service or purchasing shipping insurance in the event of a missing return.
Need help?
Contact us at [email protected] for any questions related to refunds and returns